ORDER & SHIPPING
FREE WORLDWIDE SHIPPING ON EVERY ORDER
No minimums, no hidden fees, no surprises at checkout. Every Ethereal order ships free — customs duties and taxes included.
Delivery Time Estimates
| Destination | Estimated Delivery |
|---|---|
| United Kingdom | 5 – 10 business days |
| United States | 5 – 15 business days |
| Australia | 7 – 15 business days |
| Canada | 7 – 14 business days |
| Europe | 6 – 15 business days |
| Rest of the World | 10 – 15 business days |
We currently ship to most countries worldwide.
How Your Order Works
Once you place your order, here's what happens:
Ordered → In Process → Order Ready → In Transit → Out for Delivery → Delivered
You'll receive an order confirmation email immediately after purchase. Orders are typically processed and dispatched within 1–2 business days. Once shipped, you'll receive a tracking number by email so you can follow your package every step of the way.
Important Shipping Notes
- All standard orders ship within 1–2 business days of being placed
- Delivery times depend on the courier and cannot be guaranteed due to busy periods, weather, or traffic conditions
- Deliveries to remote locations may take longer — in some cases up to 4–6 weeks
- We do not offer express shipping at this time
- We are not responsible for address errors, lost packages, or delays once your order has left our facility
Didn't Receive Your Confirmation Email?
This is usually caused by a typo in the email address at checkout. Please contact us at 📧 info@etherealpieces.com with your full name, shipping address, and phone number and we'll sort it out right away.
Order Cancellations & Changes
Our team processes orders quickly, so we cannot guarantee cancellations or changes once an order has been placed. If you need to update your shipping address, please reach out to us immediately at 📧 info@etherealpieces.com and we'll do our best to help.
Trouble Placing Your Order?
If you're having trouble at checkout, try the following:
- Refresh the page or check your internet connection
- Switch to a different browser or device
- Make sure your card is enabled for international payments
- Try a different payment method or contact your bank
Still stuck? We're happy to help — reach out at 📧 info@etherealpieces.com
Late or Lost Orders?
Delays are rare, but we know how frustrating they can be. Here's what to do:
If your order seems late: First, double-check that your shipping address was entered correctly — small details like apartment numbers or postal codes can sometimes cause delays. Then allow a few extra days for any carrier delays.
If your order hasn't arrived after 30 days: Contact us at 📧 info@etherealpieces.com and we will gladly assist you.
If your order is marked "Delivered" but you haven't received it: Check around your delivery location and with neighbours. Allow three business days for any updates, then submit a claim with your local carrier. If you still haven't received your order, contact us within 7 business days and we'll guide you through the next steps.
Missing or Incorrect Items?
We're so sorry if something isn't right with your order! Please email us at 📧 info@etherealpieces.com within 3 business days of delivery with:
- Your order number
- Photos of the items received
- A photo of your shipping label
Our team will investigate promptly and make it right.
Still have questions? Visit our FAQ page or reach out at info@etherealpieces.com — we're always happy to help.
— The Ethereal Team
