Terms of service

Here's the updated Terms & Conditions with all references changed to etherealpieces.com and info@etherealpieces.com:

GENERAL TERMS & CONDITIONS

These general terms and conditions apply to all purchases made through the website of Ethereal, reachable via 📧 info@etherealpieces.com

1. Applicability

By placing an order, you agree to these terms and conditions. These terms apply to all transactions made through etherealpieces.com.

2. Product Information

We do our utmost to describe our products accurately and to provide up-to-date information at all times. However, typographical errors or inaccuracies may occasionally occur. If you notice any incorrect information, please contact us at info@etherealpieces.com and we will correct it as soon as possible.

3. Ordering & Payment

Orders are processed upon receipt of full payment. Available payment methods may vary by country. Customers are responsible for checking which payment methods are available for their location. Ethereal reserves the right to refuse or cancel any order at its sole discretion.

4. Processing & Delivery

  • Processing time: 1–2 business days
  • Shipping time: 5–15 business days (depending on location)
  • Shipments are sent directly from our supplier

We do our best to ensure timely delivery. However, delivery times are estimates and cannot be fully guaranteed. Ethereal is not liable for delays caused by third-party carriers or customs procedures.

5. Returns & Cancellations

Please refer to our separate Return Policy for all conditions regarding returns, exchanges and cancellations. Our Return Policy forms an integral part of these general terms and conditions.

6. Liability

Ethereal is not responsible for loss or damage during shipping if the tracking information confirms that the package has been delivered to the address provided by the customer. Please always double-check your shipping address before completing your order. Any errors in the address provided are the sole responsibility of the customer.

7. Intellectual Property

All content on this website, including but not limited to texts, photographs, logos and graphic elements, is the property of Ethereal and may not be used, reproduced or distributed without our prior written permission.

8. Complaints

Complaints can be submitted in writing via info@etherealpieces.com. We aim to respond to all complaints within 5 business days. We take every complaint seriously and will do our best to find a fair and satisfactory solution.

9. Governing Law

These terms and conditions are governed by and construed in accordance with applicable laws. Any disputes arising from these terms shall be subject to the jurisdiction of the competent courts.

Contact

For any questions regarding these terms and conditions, please contact us at:

📧 info@etherealpieces.com 🌐 etherealpieces.com