RETURNS & EXCHANGES
RETURN & EXCHANGE POLICY
30-Day Return Window
You can return items purchased from etherealpieces.com for a refund or store credit within 30 days of the delivery date. All returns must be approved before sending items back.
Condition of Returns
To qualify for a return, items must be unused and in the same condition as received, with original packaging included (including gifts).
Return Shipping Cost
While we are happy to refund or exchange for store credit, we do not cover the cost of return shipping. You will be responsible for the return shipping cost and providing a tracking number as proof of return. Returns must be sent to our warehouse in China.
Refunds
Upon a successful return, a refund will be processed to your original method of payment. Refunds will be calculated according to the promotional discount applied to the order. Your refund may take 2–7 business days to reflect in your account.
Exchanges
We offer store credit for exchanges. After a successful return, you'll receive a personalized store credit code. All exchanges are final sale and cannot be combined with other discount codes.
Gift Exchanges
Gifted items are non-refundable and can only be exchanged for store credit. Gift cards are non-refundable and cannot be canceled.
Final Sale Items
The following items are final sale and cannot be returned, refunded, or exchanged:
- Advent Calendar — Final sale, no returns, refunds, or exchanges
- Mother's Day Box — Final sale, no returns, refunds, or exchanges
- Customizable Items — Made-to-order items are final sale once an order is placed. Please refer to our Warranty Policy for information on faulty or incorrect items
- Mystery Box Subscription — All Mystery Box Subscription orders are final sale. You may cancel your subscription at any time prior to your next billing date
Promotion Terms & Conditions
Bundles:
- Returned together: Receive a full refund or store credit for the entire bundle
- Returned separately: Receive a proportionate refund or store credit based on the individual item's price
Promotional Sets (e.g. Buy 2 Get 1 Free):
- Returned together: Receive a full refund or store credit for the entire set
- Returned separately:
- B2G1: Receive an 80% refund or store credit based on the full value of each item, after applying the promotion
- Limited-time Offers (e.g. B2G2): Receive a 50% refund or store credit based on the full value of each item, after applying the promotion
Free Mystery Items:
- Free mystery items cannot be returned or exchanged
Start a Return
If you are eligible and would like to initiate a return or exchange, please reach out to us at 📧 info@etherealpieces.com with the following information and we will assist you through the necessary steps:
- Your order number
- The item(s) you wish to return or exchange
If you are exchanging a gift, please provide any of the following details about the original customer: full name, email address, order number, shipping address, or phone number.
If this concerns an issue with the product itself, please let us know so we can follow a different path in resolving that for you.
📧 info@etherealpieces.com 🌐 etherealpieces.com
